LCH-Uplift Privacy Policy
Effective Date: October 2025
Developed by: Love, Compassion, Hope Foundation
💜 Our Commitment to Privacy
At Love, Compassion, Hope Foundation, your privacy and safety are our highest priorities. The LCH-Uplift app was created to provide a compassionate, secure space for individuals and families coping with grief and suicide loss.
We collect only the information necessary to support your experience and improve the app.
1. Information We Collect
We collect information in three primary categories:
A. Memorial Information
When you create or view memorials, we may collect:
- Name of the deceased
- Birth and death dates
- Photos you upload
- Descriptions and tributes you write
- Location information (if you choose to include it)
This data is stored securely and visible only within the app community, unless you choose to make it public.
B. Usage Information
To improve app functionality and ensure stability, we collect:
- General app usage patterns (such as which screens or features are accessed)
- Device type and operating system
- Anonymous interaction data (such as hearts or views)
- Crash reports and performance analytics
This information helps us enhance user experience and resolve issues quickly.
C. Database Storage
Our secure servers store:
- Memorial entries
- Support group and forum posts
- Comments and “heart” interactions
All stored data is encrypted and accessible only through your authenticated account.
2. How We Use Your Information
We use your information to:
- Provide grief support features and personalized content
- Maintain and improve app functionality
- Ensure community safety and moderation
- Respond to technical issues or user requests
We do not sell, trade, or rent user data.
3. Sharing of Information
We share data only when necessary:
- Legal Requirements: If required by law, or to protect users’ safety
- Service Providers: With trusted vendors who assist in app operation (such as secure cloud storage)
- Emergency Situations: If there’s a risk of harm to yourself or others
All partners are required to maintain strict confidentiality.
4. User Rights and Controls
You have full control over your data. You may:
✅ Download all your data upon request
✅ Delete your account and all associated data at any time
✅ View, edit, or manage your memorials and posts
✅ Access this privacy policy within the app settings
Requests can be made directly through the app or by contacting us at:
📩 support@lovecompassionhope.com
5. Data Security
We use industry-standard encryption and secure databases to protect your data.
Access is limited to authorized personnel and systems necessary to run the app safely and effectively.
6. Children’s Privacy
LCH-Uplift is intended for users 13 years and older.
We do not knowingly collect personal information from children under 13.
7. Changes to This Policy
We may update this Privacy Policy to reflect improvements or regulatory changes. The most current version will always be available in the app and on our website.